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User Support Guides

New Users

New to Cardinal? Welcome! There is key information your HR professional will need to provide to you, so you can access and utilize the system efficiently and effectively! Start with our Cardinal New User Guide to understand your next steps.

New Users

Employee Self-Service Users

ESS users can view/update information that is unique to them (e.g., name, address, personal email) and access is granted automatically when an employee is hired, based on job data attributes. Contact your HR professional if you have questions about your ESS access. 

ESS Users

Core Users

Core users have access to perform their job functions in Cardinal (HR/Accounts Payable professionals), and access is granted manually by the Cardinal Security team based on agency submission of a security request form. Contact your agency’s Cardinal Security Officer if you have questions about Core user access. 

Core Users

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Cardinal

6800 Paragon Place, 3rd Floor • Richmond, VA 23230

Cardinal is available to all users 24 hours a day, 7 days a week, except on Sundays from 8:00 a.m. to 5:00 p.m.

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