Need Help Logging into Cardinal?

my.cardinal.virginia.gov URL typed inside a computer screen on a desk next to a picture of a cardinal

We're Here to Help

Here you'll find helpful information for first-time login and registering your Cardinal account. You'll also find assistance with resolving common login issues, including password resets and account lockouts.

Do I Need to Register My Cardinal Account?

Cardinal users who are not part of the VITA COV-Network must register their Cardinal account and establish Okta Multi-Factor Authentication (MFA) to ensure secure logins. Non-COV users and those with personal email addresses must register to log in to Cardinal. COV users with an agency provided email address do not need to register. 

Who Must Register:

  • State employees at Non-COV agencies*
  • State employees who use a personal email address
  • Locality employees with access to Cardinal
  • Contractors at Non-COV agencies
  • Recently separated or retired employees

Required Information to Register:

  • Email address (as recorded in Cardinal)
  • 11-Digit Cardinal Employee ID Number
  • Last 4 digits of SSN  

(Contractors will not be prompted for Employee ID or the last 4 digits of their SSN)

How Do COV-Agencies/Users Log In?

  • COV users with an agency-provided email address use their COV credentials (email address and network password) to log into Cardinal. No registration is required.

*Confirmation of an agency's network status can be found in the Agency Network Status list.

Need to register your account? 

Our guides provide easy-to-follow, step-by-step instructions to get started.

Active Employees Registration Guide
For Active Commonwealth Employees and Contractors at Non-COV Agencies
Inactive Employees Registration Guide
For Retired or Terminated Employees

Having Trouble Logging In?

Find answers here.

Common Login Problems

Users utilizing a COV-Agency email address who are experiencing login issues, must visit the VITA Customer Care page to reset passwords and other security information.

Issue Answer
I Forgot My Password

Click "Forgot Password" on the Cardinal login page. An email from noreply.cardinal@doa.virginia.gov will be sent to the provided email address with the assigned Username. Please allow up to 15 minutes for the email to arrive and be sure to check the Spam folder.

If you continue to experience login issues, submit a help desk ticket for assistance.
My Password Has Expired

Passwords expire every 90 days. You will be prompted to reset your password upon login. 

Please attempt a password reset before submitting a help desk ticket.
I'm Locked Out

All COV and Non COV Cardinal accounts will automatically unlock after 30 minutes. You will not receive a forgot password link if your account is locked. 

If you continue to experience login issues, submit a help desk ticket for assistance.
I forgot my security question

Your security answer is case-sensitive.

If you forgot your answer, submit a help desk ticket for assistance. 
I need to update my authentication phone number

To change your authentication phone number, submit a help desk ticket for assistance. 

COV-Agency users can make this update in the VITA Service Portal.
I don't know my Cardinal employee ID number

Your Cardinal employee ID is provided by your agency/locality. 

If you do not know your Cardinal employee ID, contact your HR Administrator. 

For comprehensive details on how to access Cardinal, complete registration, log in, and manage your account settings, refer to the Cardinal System Access Guide.

Need further assistance? 

Submit a help desk ticket, and a member of the Cardinal Security Team will assist you further.

How to Submit a Help Desk Ticket

Email vccc@vita.virginia.gov and include the following information:

  • Subject: Cardinal - <brief summary for routing>
  • Email Content: Detailed information about your issue (i.e., page, actions, error) .
  • Include your name, email address, and best contact phone number.

Be Prepared for Support

  • Be Ready for a Phone Call: To protect your account, our Security Team will verify your identity via phone.
  • Be Prepared With Your Information: You will need your Cardinal Employee ID Number, Cardinal email address, and last 4 digits of SSN.
  • What if I don't know my Employee ID? Contact your HR Administrator or be prepared to use an alternate authentication method.
     

The Cardinal Team provides technical support during business hours; 8:00 a.m. - 5:00 p.m. Monday - Friday, excluding state holidays.